Refund policy

Refund Policy

RETURNS & EXCHANGES
  • Fresh Truffles (Perishable Goods): Due to the highly perishable and seasonal nature of fresh truffles, all sales are final. We do not accept returns or exchanges based on delivery delays caused by customs or seasonal availability changes once the product has been harvested and shipped.
  • Pantry Items (Sauces & Oils): For non-perishable items, we offer a 30-day return policy. Items must be unopened, unused, and in original packaging.
  • Sale Items: Only regular-priced items may be refunded. Sale items are final sales.
DAMAGED OR QUALITY ISSUES If your product arrives damaged or if there is a significant quality concern:
  1. Contact us within 24 hours of receipt.
  2. Email manager@fruitbros.net with your order number and clear photos of the product and the shipping label.
  3. Customs Delays: If a shipment is held by customs for an extended period resulting in spoiled fresh truffles, please contact us immediately so we can assist you with a claim or resolution.
REFUNDS Once a return (for pantry items) or a damage claim is approved, your refund will be processed to your original payment method within 7 business days.
LATE OR MISSING REFUNDS If you haven’t received a refund yet, please check your bank account and contact your credit card company. If the issue persists, reach out to us at manager@fruitbros.net.